ASD recently updated our check out options to make it easier than ever for our clients to know how their calls are being screened. We realize that in the funeral business it can often be difficult to predict your availability. That is why we offer four different checkout options to match your changing needs.
When creating an account with ASD, clients let us know the reasons they want to be contacted by ASD in the future. We then use this information to create your Code Blue account profile with a customizable criteria listing the calls that are most important to you. Your customizable Code Blue criteria lets us know if a call should be dispatched or left in your mailbox for future retrieval. We document your funeral home's preferences thoroughly to ensure that you are only contacted for the calls you specify. You can change your normal contact procedures with a Supervisor 24/7 by calling 800-868-9950 Ext 2.
There are times when you know you will be difficult to reach. At these times, you can request to be contacted for Code Red. This category is limited to new first calls that you are not already aware of or issues related to a pending transfer. Using a Code Red status, when you receive a call from ASD you'll know immediately that the call is regarding a recent passing. All other messages will be left in your voicemail box for future retrieval.
Our "Code Yellow" option also limits how often you are contacted by ASD but it includes other, death-related calls that you may want to be contacted for without delay. Messages that fall under the Code Yellow criteria include anything that may lead to new business for the funeral home or anything time-sensitive related to a recent passing, including:
For many funeral homes, remaining available 24/7 is crucial. Therefore, many ASD clients prefer to use a Code Green status. With a Code Green status, you will be contacted for all callers who have a question or need a return call.